Whitelist Our Email Address
Whitelist our Email Address
When you sign up for our newsletter, you will want to whitelist our email address, as that will ensure that all our emails reach your inbox.
If you are not receiving our emails (and are on our email list), the most common cause is that those emails were marked as SPAM by your Internet Service Provider. Be sure to check your SPAM folder (also called the Promotions Folder if using gmail). There’s a little trick, though, to keep your email from slipping into that SPAM folder - whitelist it.
All emails from us are sent using the name inkWELL Press as the sender, so you can filter your SPAM folder by sender name to quickly find the email. Once you find the email, you will want to whitelist our email address.
Why do I Need to Whitelist?
Many e-mail and Internet companies are now using programs to block unwanted e-mail, often called SPAM. Be sure to add firstname.lastname@example.org to your email whitelist* to ensure the best chance of receiving our emails and updates. By adding email@example.com to your whitelist, you will not miss out on free downloads, sales, product updates or trainings (like your set up videos that come with your planner!).
How do I whitelist the address?
Below are instructions to whitelist inkWELL Press for some of the more popular email systems.
- Open the email.
- Tap the sender's name in the From line.
- On the next screen, tap Create New Contact.
- Tap Done.
- Tap to open the email.
- Tap the icon next to the email address.
- Tap OK.
- Click and drag the email into the Primary tab.
- Click Yes to confirm
- Right-click on the sender's email address.
- Select Add to Contacts or Add to VIPs.
- Right-click the email.
- Select Add Sender to Contacts.
- Click Save.
- Right-click on the email that you would like to add to your safe sender list
- Hover over Junk and then click the option Never Block Sender.
Outlook.com (formerly hotmail):
- Open the email.
- Click the Add to contacts link
Other Internet Service Providers
If your ISP isn’t listed here, please contact your service provider’s customer service for their instructions. Another method, that an sometimes work, is to add firstname.lastname@example.org to your address book. Your filter will recognize our name, and should allow emails to come through.
*A whitelist is a list of accepted e-mail addresses or domain names from which an e-mail blocking program will allow messages to be received.